Privacy Policy
SALT Money Ltd Privacy Policy
Last updated:
8/12/25
Why should you read this document?
During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family history. This document is important as it allows us to explain to you what we will need to do with your personal data, and the various rights you have in relation to your personal data.
What do we mean by “Your Personal Data”?
Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly (for example your name, address, date of birth, national insurance number) or indirectly (for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity).
In the context of providing you with financial services, Your Personal Data may include:
Title, name, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity
Employment and remuneration information (including salary/bonus schemes/overtime/sick pay/other benefits), employment history
Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents
Health status and history, details of treatment and prognosis, medical reports (where applicable)
Any pre-existing financial products and the terms and conditions relating to these
Personal identification information (Name, email address, phone number, etc.)
How we will deal with Your Personal Data
When we speak with you about your financial requirements, we do so on the basis that both parties are entering a contract for the supply of services. In order to perform that contract, and to arrange the products you require, we have the right to use Your Personal Data for the purposes detailed below.
When we become aware of information relating to health and welfare we update our records accordingly to ensure we can provide suitable support to meet our customers’ changing circumstances.
Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected.
On occasion, we will use Your Personal Data for contractual responsibilities we may owe our regulator, the Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject.
How do we collect your data?
We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. We collect data and process data when you:
Voluntarily request to join our mailing list via our website
Use or view our website via your browser’s cookies
Provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs
Provide information to us verbally and in writing, including email and via the app
We may also obtain some information from third parties, for example, credit checks, information from your employer and searches of information in the public domain such as the electoral roll. If we use technology solutions to assist in the collection of Your Personal Data, for example software that is able to verify your credit status, we will only do so if we have consent from you, for us, or our nominated processor to access your information in this manner.
How will we use your data?
SALT Money Ltd collects your data so that we can:
Email you with company updates and news about important developments we believe you will be interested in
Process your applications for financial products
Assess your creditworthiness and whether you can afford to take the product
Verify the accuracy of the data you have provided to us
Prevent criminal activity, fraud and money laundering
Manage your account(s)
Respond to any queries you may have in relation to any financial products you may take out
Inform you of any developments in relation to those products of which we might become aware
Trace and recover debts
Ensure any offers provided to you are appropriate to your circumstances
What happens to Your Personal Data when it is disclosed to us?
In the course of handling Your Personal Data, we will:
Record and store Your Personal Data in our paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees and consultants within our firm and only when it is necessary to provide our service to you and to perform any administration tasks associated with or incidental to that service.
On occasions submit Your Personal Data to financial product providers, both in paper form and on-line via a secure portal. The provision of this information to a third party is essential in allowing us to progress any enquiry or application made on your behalf and to deal with any additional questions or administrative issues that lenders and providers may raise.
Credit Reference Agencies
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). Where you take banking services from us we may also make periodic searches at CRAs to manage your account with us.
To do this, we will supply your personal information to CRAs and they will give us information about you.
This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
• Assess your creditworthiness and whether you can afford to take the product;
• Verify the accuracy of the data you have provided to us;
• Prevent criminal activity, fraud and money laundering;
• Manage your account(s);
• Trace and recover debts; and
• Ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organizations by CRAs.
When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at Experian via their CRAIN linkhere: https://www.experian.co.uk/legal/crain/ .
CRAIN is also accessible from the other main CRAs and clicking on any of these CRAIN links will also take you to the same CRAIN document – namely:
Call Credit: www.callcredit.co.uk/crain
Equifax: www.equifax.co.uk/crain
Sharing Your Personal Data
From time to time Your Personal Data will be shared with:
Financial product lenders and providers
Third parties which we believe will be able to assist us with your enquiry or application, or which are able to support your needs as identified. These third parties will include but may not be limited to, our compliance advisers.
Where quotes have originated from partner sites, the partner will receive a copy of the quote generated from our site.
In each case, Your Personal Data will only be shared for the purposes set out in this Privacy Notice, i.e. to progress your financial enquiry and to provide you with our professional services.
Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages, it is shared to ensure we can adequately fulfil our responsibilities to you.
We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the European Economic Area.
How do we store your data?
Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.
SALT Money Ltd securely stores your data in our Cloud based storage facilities provided by Google (as a primary data store) and AWS (where we keep our backups).
We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.
Your Personal Data will be retained by us either electronically or in paper form for a minimum period of six years following the advice/service you receive from us, although your data could be held for a longer period where this may be needed to meet the requirements of our regulatory bodies.
SALT Money Ltd will keep your name and email address until you request to be removed from our mailing list.
Marketing
SALT Money Ltd would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop SALT Money Ltd from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us at info@salt-finance.com.
What are your data protection rights?
SALT Money Ltd would like to make sure you are fully aware of all of your data protection rights. You have:
The right to access – You have the right to request SALT Money Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that SALT Money Ltd correct any information you believe is inaccurate. You also have the right to request SALT Money Ltd to complete the information you believe is incomplete.
The right to erasure – You have the right to request that SALT Money Ltd erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that SALT Money Ltd restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to SALT Money Ltd’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that SALT Money Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Change the basis of any consent – You may change or withdraw any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety).
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
Email: info@salt-finance.com
Phone: 0333 090 2368
Post: Salt Money Ltd, 44 Grand Parade, Brighton, East Sussex, BN2 9QA
If we feel we have a legal right not to deal with your request, or to action it in a different way to how you have requested, we will inform you of this at the time.
You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.
Privacy policies of other websites
The SALT Money Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
SALT Money Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on [Current Date].
How to contact us about this privacy policy
If you have any questions or comments about this policy, or wish to make contact in order to exercise any of your rights set out within it, please contact us using the details provided above.
How to contact the appropriate authorities
If you have any concerns or complaints as to how we have handled Your Personal Data, you may lodge a complaint with the UK’s data protection regulator, the ICO.
Should you wish to report a complaint or if you feel that SALT Money Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office:
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
